At StayPure Gadgets, we want you to love what you ordered! If you’re not fully satisfied with your purchase, you have 14 days from the date of delivery to return or exchange the item. Please ensure the product is in its original condition for a smooth return process. Please note that returns or exchanges will only be accepted within 14 days of your purchase. Unfortunately, after this period, we cannot process refunds or exchanges.

Return Eligibility Guidelines!

To ensure a smooth return process, items must be unused, in their original condition, and in the original packaging. In certain situations, a partial refund may be issued instead of a full one. This applies to products that display visible signs of use or wear, items that have been damaged or are missing parts due to factors beyond our control, and returns made after the 14-day return window has passed. We strive to ensure fairness and transparency throughout the return process and will evaluate each case individually.

Refund Process

1. Once your returned item has been received and inspected, we’ll reach out to you via email to inform you about the outcome of your refund request, including whether it’s been approved or not.

2. If your refund is approved, we will initiate the refund process, and the amount will be credited back to your original payment method within 4 business days.

3. If you haven’t received your refund within that time, we suggest checking your bank account to verify if it has been processed. If you still don’t see the refund, please contact your bank, as there may be delays on their end.

If you need further help or have any questions, feel free to contact us via email ([email protected]). We’re here to assist you and ensure any issues are resolved. Please note that refunds are only available for regular-priced items; sale items are not eligible for refunds.

Exchanges

Exchanges are only available for items that are damaged or defective. If you need to request an exchange for the same product, please get in touch with us via email at [email protected]. Once we’ve received your request, you can return the item to the following address: 62, SIDCO Womens Industrial Park Road, Ashok Leyland TV Sundram Iyengar & Sons, Periyar Palkalai Nagar, Karuppur, Salem, Tamil Nadu – 636011​.

Shipping Returns Guidelines

To return your item, please ship it to the address provided above. Kindly note that you will be responsible for the return shipping costs, and these fees are non-refundable. If your return is approved and a refund is processed, the return shipping charges will be deducted from your refund amount.

The delivery time for your exchanged product will vary based on your location. To help ensure your item’s safe return, we highly recommend using a trackable shipping method or opting for shipping insurance, as we cannot take responsibility for items that are lost in transit.

Need Help?

If you have any questions or need help with returns, refunds, or any other concerns, feel free to reach out to us at [email protected]. Our team is here to assist you and ensure a smooth and hassle-free experience. Don’t hesitate to contact us – we’re happy to help!